PAYMENT POLICY
1. Who are we?
Throughout this document, "we", "us", "our" and "ours" refer to Max Business Services. Max Business Services was established in 2015 and has its registered address at 1 Laghtagoona, Corofin, Clare, V95 YA44, Ireland. Our offices are situated at 32 Merchants Square, Lower Market Street, Ennis, Clare, V95 EP60.
2. Invoicing
Depending on the type of work or the type of customer, we choose invoicing from one of the following options:
Bi-monthly invoicing
On the 16th of every month, we invoice for work done between the 1st and 15th of that month.
On the 1st of every month, we invoice for work done between the 16th and the end of the previous month.
Monthly invoicing
We invoice on a specific day of the month for the month ahead. The monthly day is determined by the start date of the initial works. This is always a fixed amount per month, regardless of the number of hours worked.
Retainer
We invoice a certain amount for work to be done in the (near) future. As soon as the retainer is almost fully used, we send a new retainer invoice.
Occasional
We invoice after certain works are done. This can be for the number of hours worked or a fixed amount, agreed upfront.
Upfront
We invoice upfront for work to be done. This is only for once-off jobs.
Phone Answering
We always invoice upfront.
3. Due date on the invoices
All invoices are to be paid within 7 (seven) calendar days after the issue date of the invoice, unless otherwise stated on the invoice.
4. Late payments
We reserve the right to suspend work if an invoice is overdue for more than 7 calendar days, until payment is received.
If invoices are unpaid for 30 calendar days or more (overdue for 23 calendar days or more), we reserve the right to add 8 percentage points above the European Central Bank's reference rate, yearly interest on the invoice. (Ref.: European Communities (Late Payment in Commercial Transactions) Regulations 2012 - SI 580 of 2012)
We reserve the right to demand immediate payment through the services of our solicitor. Any legal fees will be added to the amount owed to us. A formal notice of default will first be sent by post or email. If no satisfying answer is received within 7 calendar days of the formal notice, we will transfer the file to our solicitor.
When invoices are for our phone answering service, we reserve the right to suspend the service if invoices are overdue for more than 7 days. In case of suspended services, we will redirect the phone line to go straight to voicemail until the last day of the invoiced period. If payment is not received by that date, we will stop the redirect and no more phone calls will be answered. As soon as payment of all outstanding invoices is received, we will re-instate the service.
5. End of works
Our services can be stopped at any time. This can be done on our initiative or at the customer’s request. A full handover of all paperwork will be done when a customer is no longer using our services. A full handover will only be done when all outstanding invoices are paid in full. In case the outstanding amounts are paid in instalments, we will only do the handover when full payment is received.
Instalment arrangements always must be agreed in writing with our General Manager. If an instalment payment is missed, the outstanding amount becomes payable completely and immediately, and no further instalments will be accepted.
As soon as the handover is complete, we will stop the online bookkeeping service we use. The customer has the possibility to continue that service, but it will have to be arranged with the provider and at the providers' rates. We will not give any support or training.
An exception is made in case an instalment plan was put in place. In that case we will stop the online bookkeeping service as soon as we receive the first instalment payment.
6. Contact
Any questions regarding our payment policy should be addressed to the General Manager of Max Business Services by phone on 065 670 3015, email on info@maxservices.ie or by post on one of the above addresses
This payment policy was last updated on the 20th day of July, 2021